Below FAQ are some common question, if you have other questions, please just send it to
Please contact us via and we will reply back to you within 24 hours.
During Weekends it can take up to 48 hours until we get back to you.
For Nordic countries it is 1-3 days.
Europe 3-6 days
Shipping outside of EU is 4-10 days
Yes, see estimated shipping times above.
All orders abroad are shipped tracked / signed for. The tracking number provided on your order confirmation email can be used on your national postal services tracking site for fully up to date information
You will receive your tracking information within 24 hours within completing your orders.
Orders done after 12:00 UTC on Friday and during the weekends and Holidays will be fulfilled the next office day.
Please check your spamfolder.
If you still haven't got it, please contact us at and we will resend it for you.
Please contact us within 14 days after receiving your order and we will mail you return information.
Please contact us directly via and describe the problem. If it is visible damage from the shipping please also include photo where the damage are visible.
Unfortunately not, if your order already has been shipped from our storage. If your order has not been shipped yet you can email us and we’ll see if it’s possible.
You can return your order up to 14 days from receipt of goods. It is not possible to return goods after 14 days have passed. This policy also include pre-orders. To be eligible for a return your product must be unused and in the same condition as received. Returns can take up to 5 working days to be processed from the date we received your returned order. Please use a shipping bag when returning the goods to Lilith Heels, we cannot accept returns where the shipping label is placed directly in the shoe box. The customer is responsible for all return shipping charges.
* Check that your heels are in good conditions before wearing them for the first time
* Warm up your body for the exercises that you intend to preform. Take extra care of your feet, ankles and calfs.
* Don’t run in the shoes
* Take care with any sharp edges on the shoes
* Replace the shoes when needed. To make your shoes last longer, take care of them such as storing them in protector bags and use shoe protection when you train. With the right care, your shoes will live a longer, happy life on your feet.
* Use Lilith heels if you have a foot or podiatric condition. Try to exercise you ankles before you start do use the heels.
* Use Lilith heels if you are under the influnce of alkohol or any other non-prescription drug * Use Lilith heels if you’re pregnant.
* Do not use Lilith heels i) on uneven or slippery floor ii) walking in stairs ii) in everyday purpose *Only wear the shoes after appropriate training with a pole dance or/and exotic or heels instructor
Please use Lilith Heels responsibly. Any use that is not in a safe training environment, for example a pole studio, is at your own risk.
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